Hillsborough County residents can view their public utilities account information at the Hillsborough County Public Utilities Department Online Account Information Service website. The site allows customers access to their water bill and the opportunity to make an instant payment online. Other functions of the site is users can request a payment extension, update their personal information (name, address, telephone number), setup autopay, and setup email notifications of their bill.
The Hillsborough Online Account Information Service is available to customers 24 hours a day 7 days a week to access their account. They can visit the site at (https://iwr.hillsboroughcounty.org/). To get started they will need to enter their HCWRS account number and their password. The password is the last 4 digits of the primary account holder’s social security number or federal ID number. Once logged in to view your account information users will be able to review their account and make a payment.
The site allows users to pay their bill using a credit card or electronic debit of their bank account. Users also have the option to setup automatic payments that will pay your bill on a specific date of each month automatically. This is a voluntary action and customers can elect to pay manually every month or use the auto pay feature.
Users can also sign up for e-billing that will send an email to your inbox when your water bill is available for viewing. This option eliminates the need to receive a paper billing statement in the mail each month and customers can instead rely on viewing their billing statement online when it’s ready. You will just need to login to the Account Information Service and your bill when be available on display.